INTERNET SERVICES

Computer Applications Class X Internet Services (Chap 2)

E-SHOPPING & E-Reservation

1. E-SHOPPING:- On-line shopping is the purchase of products and services over the Internet using a desktop or laptop of other smart device. With the access of Internet everywhere On-line shopping is gaining popularity as it is convenient to fast paced life style of the people these days. More and more business firms are offering these opportunities because it also helps them to reduce the infrastructure costs setting up stores, hiring sales employees and merchandising.

Products such as clothes, shoes, groceries, books and larger products as furniture and home décor are offered through online shopping. Both products and services can be purchased through online shopping.

Benefits of E-Shopping:

1. Reduces time for customers as they can do a search from the comfort of their home and compare prices

2. Reduces major infrastructure cost to the businesses

3. Helps move products faster as the products move from manufacturer to the customer skipping unnecessary storage.

4. Businesses benefit from immediate funds availability and mostly customers pay for the product through e-payment online.

Disadvantages of E shopping:

1. Customers are not able to touch and feel the products

2. Businesses have to manage the logistics of delivering products just-in-time

3. The access of this shopping depends entirely on availability of Internet. This limits a large population who does not know to use the technology i.e. the remote areas.

4. Businesses have to continually protect against fraud and returning of the products sold.

There are several e-shopping portals available worldwide. Some of them are local to a specific region or country. Some portals provide with a global access. The examples of such portals are e-bay, amazon etc. In India there are other established e-shopping portals such as Home Shop 18, Naaptol .com, Yebhi.com etc.

The most important interface components of E-Shopping portal are:

1. Customer website interface

2. Order management and inventory control.

3. Shipment Interface with various logistics organizations

4. Payment gateway for financial interface for payment processing

5. Customer service and support with live agents for complaints and help

E-Shopping has not only changed the way consumers are shopping for the products but has also changed how the product moves from manufacturers to the end user. In the typical store-shopping model, the product moved from manufacturer to wholesalers to several intermediaries and finally to stores where customer may buy it. This model had several layers of transportations built in leading to costs. In the e-shopping model, the E-Shopping portal manages just-in-time inventory where product is obtained from manufacturer after the customer orders it from the website. This product is then shipped directly from the warehouse of the shopping portal provider to customer. This eliminates the intermediary and hence saves the cost of middleman.

2. E-RESERVATION:-

E-Reservation System is an online reservation system that enables hotels, resorts, property owners, operators, theater operators and transport companies to maximize revenues without having to put human booking agents.

This system works with the Web and the Internet helps provide an access to a user/ customer to book a ticket, room etc. without ever having to go to the booking office. Since such systems are internally integrated with the database of the companies, the booking system helps to monitor access to the client as long as there is availability of the seats/ rooms etc. The diagram below shows the process of e-reservation in case of a hotel room booking.

Businesses benefit from E-reservation as:

1. Increases direct sales as immediate confirmation is provided

2. Reduces administrative costs as less human agents are required

3. Helps manage inventory better as more visibility to the customer

4. Provides global access to the customers without the capital expenditure to set up local offices

3. E-Governance Electronic Governance is the application of Information and Communication Technologies (ICTs) for delivering government services through integration of various stand-alone systems between Government-to-Citizens (G2C), Government-to-Business (G2B), and Government-to-Government(G2G) services. It is often linked with back office processes and interactions within the entire government framework. Through e-Governance, the government services are made available to the citizens in a convenient, efficient, and transparent manner.

YouTube support, Topic- e shopping and e-governance, please visit the link

https://www.youtube.com/watch?v=5X0H-9D1wSk&feature=youtu.be

https://www.youtube.com/watch?v=_kQVxg_lX9s&feature=youtu.be

Assignment 5 (chap2) may 2020:-

1. Multiple choice questions:- a. Which one of the following is an e-shopping website? i. Flipkart ii Amazon iii. Snap deal iv. All of above b. Which of the following is not a feature service of the web? i. E-mail ii. Telnet iii. CPU iv. Chat c. Business or commercial webpages end with the following domain ending i. .edu ii. .org iii. .gov iv. .com d. E-reservation is a process of making reservations of i. Tickets ii. Hotel Rooms iii. Tourist packages iv. All of these e. A blog consists of i. Text and hypertext ii. Images iii. Links iv. All of them 2. Name the sites used for E-shopping. 3. Write short notes on: a. E-shopping b. E- Governance

4. Match the following

A        Video conferencing

1          On-line shopping is the purchase of products and services over the Internet using a desktop/laptop or other smart device.

B              E-Shopping

2               Each of the end user has a camera as well microphone to capture the video data and the voice data in real time and this is transmitted over Internet.

C            E-Mail

3         “Without ever having

              to go to the booking office”

D       E-Reservation

4

Self-paced learning modules allow students to work at their own speed

E     E-Learning

5      Messages normally reach a recipient’s account within seconds. 

5. Write any four benefits of e-shopping?